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Return Policy
Return Policy Explained
At ChandeliersDecor, we're committed to providing you with a seamless shopping experience. From the moment you place your order to the time it arrives at your doorstep, we ensure every step is smooth and convenient. Explore our comprehensive return policy to understand how we handle your returns, offering a hassle-free process for your utmost satisfaction.
Here's what you need to know about returning or exchanging an item:
If you're not completely happy with your purchase, you can return it within 30 days of delivery. Please make sure the item is in the same condition as you received it, with all tags and in its original packaging.We don't accept cancellations, but if you have any issues with your order, please contact us at chandeliersdecor.com@gmail.com and we'll do our best to make it right. Any product which is customised does not come under any return policy and cannot be returned.If you need to exchange an item, please contact us within 30 days of delivery.If you receive a damaged or defective item, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.Please note that the customer is responsible for the cost of return shipping and the item should be sent back trackable.If you have any questions about our return policy or need assistance with a return or exchange, please don't hesitate to contact us at chandeliersdecor.com@gmail.com. We're always here to help.We want you to be completely satisfied with your purchase, and we'll do everything we can to make sure you're happy with your purchase!We want you to be completely satisfied with your purchase, and we'll do everything we can to make sure you're happy with your purchase!
- Your Satisfaction is Our Priority
We want you to be delighted with your purchase from ChandeliersDecor. However, if for any reason you are not completely satisfied, we accept returns and exchanges under specific conditions. Please ensure that the following conditions are met for a successful return:
- Contact us within 30 days of delivery to initiate the return process.
- Dispatch the items back to us within 30 days of delivery.
- The items must be in their original condition, unused, and in their original packaging.
- Include any relevant documentation, such as the order invoice or receipt, to facilitate the return process.
- Hassle-Free ExchangesIf you need to exchange an item for a different size, color, or variant, please follow these steps mentioned below but before doing so contact us via email to be advised whether the exchange is even possible or not.:
1- Contact us within 30 days of delivery to initiate the exchange process.
2- Dispatch the items back to us within 30 days of delivery.
3-Ensure that the items are in their original condition, unused, and in their original packaging.
4-Include any relevant documentation, such as the order invoice or receipt, to facilitate the exchange process.
Our team will process your exchange promptly and ensure that the new item is shipped to you as quickly as possible. - Order CancellationsOnce an order has been placed, we do not accept cancellations. However,if you encounter any problems with your order, please contact usimmediately. We are here to assist you and resolve any issues that may arise.
- Friendly Customer GuaranteeAt ChandeliersDecor, we are dedicated to ensuring your satisfaction and creating a positive shopping experience. If you have any concerns or questions regarding returns, exchanges, or any aspect of your order, please reach out to our customer support team. We are here to assist you and provide the best possible solution to ensure your happiness.Note: Please refer to our Terms and Conditions for additional information regarding our returns policy.