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Frequently Asked Questions

Shopping Information

DO YOU SHIP INTERNATIONALLY?

Yes we dispatch orders worldwide orders worldwide

WHAT SHIPPING METHODS ARE AVAILABLE?

Our shipping partners are UPS, FedEx, DPD, Evri and Yunexpress. After the payment processing is complete it takes 5 to 7 working days for our products except furniture which is made on order and needs 7 to 10 working days for production and is then dispatched.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Standard delivery timings are 5 to 7 working days and in some cases 7 to 10 working days.

Orders and Returns

HOW DO I PLACE AN ORDER?

Please contact us via live chat and our live chat agent will explain the return process, for further information about returns visit our returns policy page. Do not send an item back without communicating with the live chat agent.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Orders can only be cancelled within 1 hour of them being placed, our orders immediately go under processing thats why there is a 1 hour limit for notifying us to cancel an order free of charge. After this time there is a 3% surcharge on cancellation if an order has not gone under production. Once an order is in production we cannot cancel it.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

Our live chat is the fastest point of contact in case you have any queries prior to your order or after you have ordered, but feed free to visit our contact us opage and complete the contact form for a quick response. In any case we respond very fast.

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