From Our Workshop to Your Doorstep, Every Detail Assured.
Smooth Delivery: Your Happiness, Our Focus
At ChandeliersDecor, we recognize the significance of swift and dependable delivery. Our dedication to your contentment encompasses every facet of the delivery journey, ensuring the safe and timely arrival of your order. Trust that your satisfaction is paramount to us. We are steadfast in delivering excellence from our workshop to your home, every step of the journey. Please note, all orders require 1 to 3 working days for processing, followed by delivery within 5 to 7 working days.
Here's an overview of our delivery policy for each product category:
Here's an overview of our delivery policy for each product category:
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Wall Art
All items from ChandeliersDecor are tailored to your specifications. Once your order is confirmed, production commences immediately and is typically finalized by the end of the day. The next day, UPS or FedEx Courier service collects the parcel for trackable shipping. Rest assured, we'll promptly furnish you with a tracking number, usually within the same day or the following. From there, anticipate delivery within 5 to 7 working days.
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Chandelier Lighting
All Chandelier Lightings are custom-crafted upon placing your order. Production begins on the following business day and is typically completed within 1 to 3 working days. After production, each lighting fixture undergoes rigorous testing to ensure warranty compliance. Following this, the parcel is scheduled for collection by UPS Courier service, providing trackable shipping. We promptly supply a tracking number, usually within the same day or the next. Expect your parcel to arrive within 5 to 7 working days thereafter.
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Wallpaper Murals
Each wallpaper is meticulously crafted to order, customized to your preferences regarding size and selected materials. Upon placing your order, production begins on the following business day and is typically completed within the same timeframe. Upon completion of production, the parcel is prepared for collection by either UPS or DHL Courier service, both providing trackable shipping. Be assured, we swiftly provide you with a tracking number, usually on the same day or the following. Anticipate the delivery of your parcel within 5 to 7 working days thereafter.
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Furniture
Our furniture undergoes meticulous craftsmanship, with unparalleled attention to detail, guaranteeing exceptional quality and perfection in each piece. We're proud to uphold a comprehensive inventory, primed for dispatch within 1 to 3 working days following order processing. After dispatch, our streamlined logistics ensure prompt delivery to your doorstep within 5 to 7 working days. Your satisfaction remains our top priority, and we're committed to delivering a seamless and timely experience from order placement to delivery. Please note, if a piece of furniture is made to order, our production times extend to 10 working days, followed by a delivery period of 20 working days.
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Sculptures
Our sculptures are meticulously crafted to perfection, ensuring each piece receives the utmost care and attention to detail. With a consistently stocked inventory, orders are ready for dispatch within 1 to 3 working days of processing. Following dispatch, our efficient logistics guarantee doorstep delivery within 5 to 7 working days. Your satisfaction is our priority, and we're dedicated to providing a seamless and timely experience from order placement to receipt. Please note, if a statue is made to order, our production times extend to 10 working days, with an additional 20 working days for delivery.
Returns Policy Overview
Timely Returns: If your purchase doesn't fully satisfy you, you can return it within 30 days of delivery. Just get in touch with us to start the return process, ensuring the item is in its original condition with all tags and packaging intact.Efficient Exchanges: Need to exchange an item? Let us know within 30 days of delivery, and we'll assist you through the exchange process. Please note that personalized or custom orders, sale items, and items not in their original condition are ineligible for returns or exchanges.
Damaged or Defective Items: If, by rare chance, you receive a damaged, defective, or incorrect item, contact us immediately. We'll assess the issue and make it right to ensure your complete satisfaction.
Return Shipping: Customers are responsible for the cost of return shipping, and the item should be sent back with tracking. A 3% restocking fee may apply in certain scenarios. For our return address details, please contact us via live chat on our website or email us at chandelierdecor.com@gmal.com, mentioning your order number and reason for return.
Customer Support: Have questions about our delivery policy? Need assistance with a return or exchange? Our dedicated customer support team is here to help. Reach out to us at chandelierdecor.com@gmal.com, and we'll ensure a seamless resolution to your inquiry.
