Return Policy Explained
At ChandeliersDecor, we're committed to providing you with a seamless shopping experience. From the moment you place your order to the time it arrives at your doorstep, we ensure every step is smooth and convenient. Explore our comprehensive return policy to understand how we handle your returns, offering a hassle-free process for your utmost satisfaction.
Here's what you need to know about returning or exchanging an item:
- Your Satisfaction is Our Priority
We want you to be delighted with your purchase from ChandeliersDecor. However, if for any reason you are not completely satisfied, we accept returns and exchanges under specific conditions. Please ensure that the following conditions are met for a successful return:
- Contact us within 30 days of delivery to initiate the return process.
- Dispatch the items back to us within 30 days of delivery.
- The items must be in their original condition, unused, and in their original packaging.
- Include any relevant documentation, such as the order invoice or receipt, to facilitate the return process.
- Hassle-Free ExchangesIf you need to exchange an item for a different size, color, or variant, please follow these steps mentioned below but before doing so contact us via email to be advised whether the exchange is even possible or not.:
1- Contact us within 30 days of delivery to initiate the exchange process.
2- Dispatch the items back to us within 30 days of delivery.
3-Ensure that the items are in their original condition, unused, and in their original packaging.
4-Include any relevant documentation, such as the order invoice or receipt, to facilitate the exchange process.
Our team will process your exchange promptly and ensure that the new item is shipped to you as quickly as possible. - Order CancellationsOnce an order has been placed, we do not accept cancellations. However,if you encounter any problems with your order, please contact usimmediately. We are here to assist you and resolve any issues that may arise.
- Friendly Customer GuaranteeAt ChandeliersDecor, we are dedicated to ensuring your satisfaction and creating a positive shopping experience. If you have any concerns or questions regarding returns, exchanges, or any aspect of your order, please reach out to our customer support team. We are here to assist you and provide the best possible solution to ensure your happiness.Note: Please refer to our Terms and Conditions for additional information regarding our returns policy.